It is possible that you will see an error message when you try to message members directly via their profile. For example, “[undefined]” or “[User unknown]”.
In this case, click on the small letter symbol in the top right corner of the wechange menu bar.
If you are already logged in to Rocket.Chat, you will see your profile picture or your initials in the top left. Click there and then select log out.
Now click on "Enter Chat". This will start a new session in the Rocket.Chat messaging service. If you now click on "Send message" again on the profile, you can create and send it.
We are already working on an optimization here. Thank you for your understanding.